Thursday, March 26, 2009

Now this, this I can do without!

Lovely day, fairly normal.

And then.

Isn't there always an "and then?"

Well, today was lovely. We went to a friends house for a cup tea after school and that was lovely too.

Then we came home, and AC and I played for a bit and had some sandwiches and so on, and that was all lovely.

Then R came home, and he was early, not stupid o'clock at night, and that was super lovely to get an extra evening together.

But then he mentioned that Student Loans had been trying to get hold of me. Fine. Weird, as I don't have an account with them any more, and haven't since September last year when I paid the beggar off, but whatever. So I rang them.

I couldn't give automated woman a loan account number - I don't have a loan with them.
I didn't fit any of her categories.
So I pressed random buttons until I got through to a person.

The person struggled with the idea that I didn't have a loan account number, and then said (after taking some details) "Oh yes, I have you, your account is held by collections!"

I'm sorry - COLLECTIONS?

So they put me through and Obnoxious Patronising Woman tries to tell me I owe Student Loans £160. OPW says that it wasn't paid off in September. OPW says that *I* have made a mistake. I tell OPW that I haven't. OPW says I have but she can't give me any proof, I just have to pay the £160. I tell OPW I'd like to speak to her manager. OPW tells me that I can't, the manager is busy, and that the manager will need time to look over my file before coming to call me back. I eventually agree to this as long as it doesn't happen around my son's bedtime.

R had had a chat with the AC as I so rarely get cross that he thought something really bad had happened. AC and I snuggled and played, R cooked tea for all of us, and the evening improved.

Manager phones at 8pm. Her first words "How can we help you?"

I'm sorry, I thought I spent a while on the phone with OPW and she said you had to have time to look at the file before you could call. Apparently not.

Eventually she understands where I am coming from on this, and is going to listen to the converstions. I request a transcript. She tells me that's £10. I tell her it flaming well isn't, as if she can investigate but I have to pay to investigate then I will be calling the ombudsman as I think her investigation will be biased. She agrees to send me the transcript of the phone call that I claim told me that I was all paid off.

She's going to investigate. She'd put my account on hold. (How generous!) She'll call me before a fortnight is up, and we would see what happened then.

I was most unhappy with their attitude, but accepted this thus far and we'll see what they say.

R is being adorable and supportive. I've had a long bath, and I'm about to have an early bed, but I'm just doing this and watching the World Figure Skating Championships.

Nothing from either Ex today, which was a bonus with the way the day went! I'd have probably said something rude if they started on us today! I think it's coming though. There's something in the air.......

Ah well.

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